Your Shopping Assistant
Hi! I'm Ashley, your personal shopping assistant. I can help you with: • Finding products • Order questions • Shipping information • Returns & exchanges • General inquiries How can I help you today?
Last updated: January 1, 2026
At Ashley Ebony, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, participate in promotions, or contact us for support. This information may include: your name, email address, postal address, phone number, payment information, and any other information you choose to provide.
When you access or use our services, we automatically collect certain information, including: device information (hardware model, operating system, unique device identifiers); log information (access times, pages viewed, IP address, referring URL); location information; and information collected through cookies, pixel tags, and similar technologies.
We use the information we collect to: process transactions and send related information; send promotional communications (with your consent); respond to your comments, questions, and requests; monitor and analyze trends, usage, and activities; detect, investigate, and prevent fraudulent transactions and other illegal activities; personalize and improve your experience; and comply with legal obligations.
We may share information about you as follows: with vendors, consultants, and service providers who need access to such information to perform services for us; in response to legal process or government requests; to protect the rights, privacy, safety, or property of Ashley Ebony, you, or others; in connection with a merger, acquisition, or sale of assets; and with your consent or at your direction.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.
We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We use industry-standard encryption for data in transit and at rest, maintain strict access controls, and regularly audit our security practices.
You may update, correct, or delete your account information at any time by logging into your account or contacting us. You may opt out of promotional communications by following the instructions in those messages. You may also request access to, correction of, or deletion of your personal information by contacting us.
We use cookies and similar tracking technologies to collect and use personal information about you. For more information about our use of cookies, please see our Cookie Policy. Most web browsers are set to accept cookies by default, but you can usually modify your browser settings to remove or reject cookies.
Our service may contain links to other websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.
Our service is not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will take steps to delete that information.
Your information may be transferred to, and maintained on, computers located outside of your province, country, or other governmental jurisdiction where privacy laws may differ. By using our service, you consent to such transfers.
California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information.
If you are a Canadian resident, you have certain rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access your personal information and to challenge its accuracy. You may contact our Privacy Officer to exercise these rights.
We may change this privacy policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide additional notice. We encourage you to review the privacy policy periodically.
If you have any questions about this privacy policy or our privacy practices, please contact us at privacy@ashleyebony.com or through our Contact page. Our Privacy Officer can be reached at the same address.
